Operations Executive with engineering and business background in the marine industry; experienced in developing cross functional international teams and task forces; created successful strategies and processes to improve resources utilization, strengthen advantages, and create business efficiencies.
Regional Director, Marine Operation Services; March 2013 to Present: GE Energy Management, Houston, TX Lead North America operations for marine services. Set vision and metrics for customer support fulfillment team. P&L and balance sheet responsibility including sales pursuits, billing metrics, and account receivables. Set compliance and integrity culture by example. * Developed six Engineers and two Service Managers in the North American region for global services organization. * Improved service orders by 32%, reduced quote cycle time by 52%, and increased spare parts inventory by $2.1 million.
Senior Manager, Marine Solutions; March 2010 to March 2013: ABB Inc., Miramar, FL Serve as the principal point of customer contact for business unit. Recognize market opportunities and develop engineering specifications to capture them. Specify systems functionality, materials and engineering demand, and recommendations for value-added offerings. Establish, build, and improve long-term customer relationships in order to improve the Company's opportunities for sales and profits, ensure customer satisfaction, and provide effective responses to customer requirements. * Identified market drivers and service needs for propulsion systems, machines, motors, switchgear, and automation. * Created and directed Energy Efficiency engineering competence center, installation team, and $4.5M business unit.
Manager, Engineering Services; July 2005 to March 2010: Royal Caribbean Cruises, Ltd., Miami, FL Direct all engineering aspects across company brand operations. Manage Marine Superintendents, Service Engineers, and Financial Analysts, project management capital expenditures, plan asset life cycle, and ensure alignment and execution of company projects with the organization's policies and objectives. Lead root cause analysis, enforce department standards, foster innovation, and develop strategic technical guidance to internal customers, senior management, and corporate community. Evaluate and approve suppliers and long term contracts. Facilitate change by influence in a multiple discipline environment * Mentored five “Employees of the Month”, one “Employee of the Year”, and one promotion in the last three years. * Improved electrical reliability by 13% with development of multi-discipline performance index metric for fleet operations. * Led maintenance optimization efforts to power electronics based Variable Speed Drives and Heavy Rotating Machinery. * Managed automation modernization capital expenditure project on time and within 1% of $20M budget.
Superintendent; December 1997 to June 2005: Royal Caribbean Cruises, Ltd., Miami, FL Manage all aspects of engineering across six-ship fleet. Assess and review human resources for 42 positions. Control a $4M budget. Ensure all engineering projects, initiatives, and processes are in alignment with organization's established policies and objectives. Develop relationships with key support vendors and business partners. Recommend new technologies to senior management. Project Manager for Capital Expenditure and emergency recovery projects. * Created hiring process that resulted in 10% decrease of unplanned outages due to human errors and 7% less turnover. * Managed budget without increases over three years with aging infrastructure. * Negotiated 27% reduction in key long-term support service contract.
Surveyor; January 1994 to November 1997: Lloyd’s Register, London, England Plan appraisal and approval of automation systems, electrical networks, distribution circuits, power machinery and equipment. Certify compliance of all land and sea based structural, machinery, electrical and control systems to policies and statutory regulations for Oil & Gas, Chemical, Cargo, and Passenger carrying installations. Oversee compliance of system designs, installations and commissioning. * Assessed type design and technical specifications of rotating machines and systems for 37 marine installations. * Reduced time to invoice from 10+ to 1 day by designing and implementing surveyor’s activities database and report system.
Master of Business Administration, International Business, University of Miami, Coral Gables, FL; 2004 Bachelor of Science, Electrical Engineering, Northeastern University, Boston, MA; 1993 Liberal Arts Certificate, DePauw University, Greencastle, IN; 1988 Fluent in English, German, Italian, and Spanish / Member of Beta Gamma Sigma Honor Society & IEC TC18/TC114
